Published date: 13 July 2020

Last edited date: 13 July 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 10 August 2020

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

LS1 2DE

Value of contract

£140,000 to £150,000

Procurement reference

PROJECT NO. CA1316

Published date

13 July 2020

Closing date

10 August 2020

Contract start date

14 September 2020

Contract end date

13 September 2021

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

WYCA is looking for a Service Management Partner who can provide guidance on all areas of the ITIL framework and agree an implementation approach for each. As ITIL is so broad it may be the case that the selected supplier allocates different specialists for different parts of the framework.
In addition to providing service management expertise, the Service Management Partner will provide PRINCE2 management, the Combined Authority will provide a Project Assistant to give support and internal co-ordination. The partner will be required to deliver a PID within three weeks of the project commencing which will require sign-off from the ICT Management Board which this project reports to.
Much of this work will involve engagement with senior Combined Authority staff outside ICT Services to develop essential service management requirements such as service and operational level agreements. Here, the Service Management Partner will confidently lead workshops with heads of service and directors whilst closely involving ICT Services staff.
Although it is not expected that the partner will write every SLA and OLA, they will lead the production of an agreed selection, train and develop Combined Authority staff to continue this work using their recommended approach and then have overall responsibility for the completion of the remaining agreements which will be delegated to Combined Authority staff under the partner's direction.
It is important that the Service Management Partner is pragmatic and adaptable. The Combined Authority requires practical help with the introduction of service management techniques which will make a visible and rapid difference to how ICT services are delivered. The Combined Authority does not want a partner to undertake a theoretical exercise or to expand on the benefits of service management.

More information

Links

Additional text

To register click the following link and then click the 'Register' button - https://in-tendhost.co.uk/westyorkshireca/aspx/Home . When quotes/tenders become available, hover over 'Tenders' then 'Current'. Scroll down to the project and click 'View Details' and then 'Express interest'. There will be a tab called 'Quotation/Invitation to tender' and from here you will be able to download the documents.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Matthew Hoyle

Address

40-50 Wellington Street
Leeds
West Yorkshire
LS1 2DE
United Kingdom

Telephone

+441133481081

Email

Matthew.Hoyle@westyorks-ca.gov.uk

Website

www.westyorks-ca.gov.uk