Published date: 27 November 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 2 January 2020

Contract summary

Industry

  • Graphical user interface (GUI) tools - 48984000

  • Database software development services - 72212610

  • Data-processing services - 72310000

    • Design consultancy services - 79415200

Location of contract

Any region

Value of contract

£50,000 to £70,000

Procurement reference

KTN-ITT A0289-01

Published date

27 November 2019

Closing date

2 January 2020

Contract start date

8 January 2020

Contract end date

31 March 2020

Contract type

Works

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

KTN wants to produce an automated self-service capability for our website that allows companies to access our expertise without necessarily talking to KTN personnel. We are looking to build this automated expertise through:

Building a graph database of all our staff, events, offerings and companies in our CRM, etc [need: graph database]
Building a machine-learning model based on the database [need: Machine learning model]

We are looking to serve companies through:
Automatically understanding their requests in natural language [need: Natural Language Processing (NLP)],
Automatically guiding them through a replica of process that our experts run now in person, successively recommending the appropriate resources based on the companies' interaction with the system [need: ML model based on graph database, interacting with NLP].

This all will need to be integrated with our website, internal processes and existing data architecture [need: website, Gmail, CRM, etc integration], which is the primary form of interaction the companies have with us.

Success factors
Successful delivery will be defined as:
Highly desirable UX and UI.
Efficient and effective rank and recommendations for online enquiries.
Automated data retrieval and cleansing.
Efficient and effective interrogation and explainability.
Handover and total control - updating data architecture/integration.

More information

Attachments

About the buyer

Contact name

Jake Larsson

Address

Business Design Centre,52 Upper Street
LONDON
N10QH
England

Telephone

07753138297

Email

jake.larsson@ktn-uk.org

Website

https://ktn-uk.co.uk/