Published date: 27 November 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 2 January 2020

Contract summary


  • Graphical user interface (GUI) tools - 48984000

  • Database software development services - 72212610

  • Data-processing services - 72310000

    • Design consultancy services - 79415200

Location of contract

Any region

Value of contract

£50,000 to £70,000

Procurement reference

KTN-ITT A0289-01

Published date

27 November 2019

Closing date

2 January 2020

Contract start date

8 January 2020

Contract end date

31 March 2020

Contract type


Procedure type

Open procedure (OJEU)

Any interested supplier may submit a tender in response to an opportunity notice.

OJEU (Official Journal of the European Union) procedures are valued above a certain financial threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



KTN wants to produce an automated self-service capability for our website that allows companies to access our expertise without necessarily talking to KTN personnel. We are looking to build this automated expertise through:

Building a graph database of all our staff, events, offerings and companies in our CRM, etc [need: graph database]
Building a machine-learning model based on the database [need: Machine learning model]

We are looking to serve companies through:
Automatically understanding their requests in natural language [need: Natural Language Processing (NLP)],
Automatically guiding them through a replica of process that our experts run now in person, successively recommending the appropriate resources based on the companies' interaction with the system [need: ML model based on graph database, interacting with NLP].

This all will need to be integrated with our website, internal processes and existing data architecture [need: website, Gmail, CRM, etc integration], which is the primary form of interaction the companies have with us.

Success factors
Successful delivery will be defined as:
Highly desirable UX and UI.
Efficient and effective rank and recommendations for online enquiries.
Automated data retrieval and cleansing.
Efficient and effective interrogation and explainability.
Handover and total control - updating data architecture/integration.

More information


About the buyer

Contact name

Jake Larsson


Business Design Centre,52 Upper Street




Closing: 2 January 2020